Effective date: 1 January 2026
Last updated: 2026

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This Privacy Policy explains how Noosa Holiday Gems ("we", "us", "our") collects, uses, discloses and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to visitors and users of the website https://www.noosaholidaygems.com.au/ (the "Website"), including guests, property owners, and anyone purchasing gift cards or making enquiries through the Website.

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1. Who We Are

Noosa Holiday Gems
Location: Noosa, Queensland, Australia
Business type: Holiday property management and accommodation services

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2. Personal Information We Collect

We may collect personal information that is reasonably necessary for our business operations, including:

a) Information you provide directly

• Full name

• Email address

• Phone number

• Billing address

• Property details (for owners)

• Booking details and preferences

• Gift card purchaser and recipient details

• Communications you send to us (enquiries, feedback, support requests)

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b) Payment information

• Payments for gift cards are processed securely via Wix Checkout and PayPal

• All payments are handled by trusted third-party payment processors using industry-standard security measures

• We do not store full credit or debit card details on our servers

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c) Automatically collected information

When you visit our Website, we may collect:

• IP address

• Browser type and device information

• Pages visited and time spent on the Website

• Referring websites

• Cookies and similar tracking technologies

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3. Bookings via Third‑Party Platforms (Guesty)

Our Website includes embedded booking tools, links, and HTML embeds provided by the Guesty platform. When you make a booking through these tools:

• Your personal information is collected and processed by Guesty and its associated service providers

• Their use of your information is governed by their own privacy policy

• We receive booking-related information necessary to manage your stay and provide our services

We recommend reviewing Guesty’s privacy policy before completing a booking.

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4. How We Use Personal Information

We use personal information to:

• Manage accommodation bookings and guest stays

• Provide property management services to owners

• Process gift card purchases

• Communicate with guests and property owners

• Respond to enquiries and provide customer support

• Improve our Website and services

• Meet legal and regulatory obligations

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5. Disclosure of Personal Information

We may disclose personal information to:

• Third‑party service providers (e.g. booking platforms, payment processors, IT services)

• Property owners (where relevant to a booking)

• Professional advisers (accountants, legal advisers)

• Government authorities where required by law

We take reasonable steps to ensure third parties handle personal information securely and in accordance with applicable privacy laws.

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6. Overseas Disclosure

Some third‑party service providers (including Guesty and payment processors) may store or process data outside Australia.

Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy laws.

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7. Cookies and Website Functionality

Our Website uses cookies and similar technologies that are necessary for:

• Core Website functionality

• Secure checkout and booking processes

• Improving user experience and performance

We do not use paid advertising pixels or third-party advertising tracking on this Website.

You can control cookies through your browser settings. Disabling cookies may affect some Website functionality.

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8. Security of Personal Information

We take reasonable steps to protect personal information from:

• Misuse, interference or loss

• Unauthorised access, modification or disclosure

These measures include secure hosting, encryption where appropriate, and restricted access to personal information.

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9. Access and Correction

You may request access to, or correction of, personal information we hold about you by contacting us using the details below.

We will respond within a reasonable timeframe and in accordance with the Privacy Act.

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10. Marketing Communications

We may send marketing or informational emails using Wix Email where permitted by law, such as newsletters or updates relevant to guests or property owners.

You can opt out at any time by:

• Using the unsubscribe link in emails, or

• Contacting us directly

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11. Complaints

If you believe we have breached your privacy, please contact us with details of your complaint. We will investigate and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on our Website.

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13. Contact Us

For privacy enquiries, access requests, or complaints, please contact:

Noosa Holiday Gems
Email: hello@noosaholidaygems.com.au

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This Privacy Policy is intended to comply with Australian privacy laws and applies only to activities conducted through this Website.